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Dear Patient,

You will have seen that the highest priority for the NHS is to offer booster COVID jabs to everyone over 18. This is a big challenge as it will require everyone to work even harder and longer than they do now. Winter has always seen a lot more illness and higher demand for services. COVID has made it even harder, and the new Booster campaign makes it impossible for us to maintain normal services. Our phone lines are overwhelmed by the volume of calls we receive, and we kindly ask you to only ring the surgery when it’s essential. That way we can respond to our patients with the highest need. If you have a vaccine query ring the national booking service, not the surgery.

To keep our patients safe and prevent our staff from catching COVID or having to self-isolate, we will be doing telephone (or digital) consultations first and then inviting those patients that we need to see face to face into the surgery. In view of the extremely infection nature of this new strain we will be rigorously applying control of infection measures within the practice and ask patients to comply with these requirements.

We will do our very best to meet our patients needs but there may be times in the extreme circumstances we are now in that we have to prioritise those in greatest need. Many minor illnesses are self-limiting and do not need a clinical intervention. Patients can often seek help for such conditions from the local pharmacy. Routine care where a patient’s condition is stable may need to be delayed for a while.

We will always do our best for our patients but ask for your understanding in these most challenging of circumstances.

EVIDENCE TO TRAVEL AND LATEST TRAVEL RESTRICTIONS

*******Do not contact your GP surgery to provide evidence of your COVID-19 vaccination status AS letters showing your COVID-19 vaccination status WILL NOT BE PROVIDED - CALL 119 if you require this information*******

Your COVID-19 vaccination status is held securely within the NHS App, and can only be accessed via the NHS login service.

The app only shows your COVID-19 vaccination status in the form of your vaccination record.

In the future, the app will also show your COVID-19 test result.

Welcome to New Longton Surgery

YOUR SURGERY 

We are a small long established practice serving the village of New Longton and surrounding areas. We try to get to know our patients and are committed to continuity of care which we believe is so important for everyone.

We offer a wide range of clinics and services and work closely with other health care professionals to be part of an efficient primary health care team. Whilst most care is delivered from our building, where appropriate you may be asked to attend local health centres or even the hospital. We understand that in exceptional circumstances care needs to be given at home.

There is a toilet for the disabled within the surgery. All consulting rooms are on the ground floor and are accessible to wheelchair users. Guide dogs for the blind are welcome but no other animals please. We can arrange access to telephone translators if needed.

Small practices are under threat nationally and whilst we may work in a traditional "patient-centred" way, we are also dealing with the relentless changes expected of us and planning for the future. We work under the umbrella of Chorley and South Ribble Clinical Commissioning Group (the CCG) and NHS England - please be understanding with us when we tell you that not everything is under our control!

YOUR HEALTH

According to The World Health Organisation, health is "a state of complete physical, mental and social well-being, and not merely the absence of disease or infirmity". Rather than wait until you are unwell, much of what our team of healthcare professionals do is designed to keep you well, happy and safe. We can't do this without you - a healthy lifestyle is in your control!

OUR PRIORITY

Our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

(Site updated 12/08/2022)
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