Practice Charter Standards
Our Responsibility to You:
- We will treat you with courtesy and respect at all times
- We will endeavor to maintain the highest standards of medical practice at all times
- We will keep the consultation and your computer and written records confidential
- We will provide you with emergency care promptly when you need it
- We will endeavor to offer all patients access to a Doctor within two working days for a medical problem though it will not always be possible to offer an appointment with the doctor of your choice
Your Responsibility to Us:
- We ask that you treat Doctors and Staff with courtesy at all times
- Please give as much information as possible to the receptionist to enable her to offer the most appropriate appointment
- If you cannot keep an appointment please let us know as soon as possible, this may enable someone else to be seen
- If you are 10 minutes late for an appointment you will be asked to rebook; in exceptional circumstances you may be seen at the end of surgery
- Visitors must not bring drugs or alcohol on to the premises
- Any person who is verbally aggressive or abusive will be asked to leave and will have to book another appointment
- Anyone who is verbally or physically threatening or actually violent will be asked to leave or will be removed from the premises by the police.