Frequently Asked Questions
“I had to wait half an hour, why?”
We never know what kind of problem is going to come through our surgery door. Some can take a lot of sorting out and require longer than the allotted time. Please be patient and remember that one day it may be yourself or a loved one who needs that extra time.
“I was asked to make another appointment for some of my problems”
We try and deal with matters as comprehensively as possible within each appointment but if there are an undue number of different issues, dealing with everything at once may cause us to miss something.
“I never see my named GP”
As Dr Whitworth is the sole "partner" at the surgery she is officially everyone's "named GP". You can of course see any doctor you please subject to availability. There might be one you feel more comfortable with than another and this is absolutely fine.
“I was made to come to the surgery”
With modern transport it is possible for most people to come to the surgery; a far greater number of patients can be given quick attention in this way. With better facilities in the surgery, we can provide you with a higher standard of care than at home. The house call service is solely for those who are medically housebound.
“I can never get through. They won’t answer the telephone”
However many telephone lines we have, however many receptionists, there will never be enough for the busiest times of the week and we cannot always tell when those busiest times will be!
“I had to make an appointment; all I wanted was a prescription.”
By issuing a prescription the we have to be satisfied that what is written on it is safe and correct for you. The doctor or nurse signing the prescription is fully responsible, even if a consultant has recommended a particular treatment. Problems can arise when hospital discharges or clinic letters are delayed in reaching us, or if we are asked to prescribe something very new, expensive or not recommended by the CCG. Unless fully satisfied, we are required by law to obtain further information - please do not think we are meaning to be obstructive.
"I had to pay!"
Most services offered carry no charge. But some do involve a fee as set down by the BMA. These include private medicals, private certificates for eg holiday cancellation, some vaccinations and vaccination certificates, passports and various other documentation not covered under NHS contracts. Any payments to the practice go directly to the practice itself and not to any one individual.
“I wanted antibiotics and the doctor wouldn’t give me any”
Antibiotics are issued on prescription to Patients with bacterial infections. When used properly they can save your life. If used repeatedly for more minor ailments, resistance becomes more common making them less effective for all when they are really needed.